FAQs
What is different about Driven Worldwide?
Is Driven Worldwide a 24-hour operation?
Will I work with the same Project Coordinator throughout?
How should I send my project itinerary or reservation request to Driven Worldwide?
Do you make any kind of check to ensure the information in my itinerary is accurate and complete?
How quickly and in what format will you respond to my request?
Once the project has completed, how quickly will I receive the invoice?
How do I open an account and start booking with Driven Worldwide?
Q. What is different about Driven Worldwide?
A. There are two reasons we believe we are different:
Firstly, Driven Worldwide is completely dedicated to the financial sector and to providing chauffeur drive solutions for financial roadshows, conferences and special events.
We believe that being specialists in such a demanding sector equips us better to understand our clients’ objectives and priorities and consistently deliver the quality of service they expect and deserve.
Every aspect of our operation from the design of our reservations database to the way we select our affiliates is designed to yield the very best performance possible for our clients.
Secondly, we truly believe that for every service we provide, there are three clients:
- The passenger actually travelling in the vehicle and experiencing the chauffeur drive service we provide.
- The project coordinator who needs rapid, accurate and efficient project administration.
- The corporate purchasing professional who has to ensure that their organisation receives the best possible commercial arrangement from Driven Worldwide and that we are a reputable company that is legally compliant with all relevant legislation governing our activities.
Our philosophy is based on the benefits of developing strong professional relationships with our clients and suppliers alike, relationships through which we achieve a mutual understanding of each other's objectives, priorities and expectations. Such understanding breeds rapport and trust, the basis of a true synergy that inspires us to provide the best service we possibly can. This synergy motivates our suppliers and affiliates to excel in every aspect of their service and instils our clients with the confidence and peace of mind they seek.
Q. Is Driven Worldwide a 24-hour operation?
A. Yes. Our office is physically staffed 24 hours a day. Our day time Project Coordinators are rostered to cover the main working day between 0700 & 2000 and our Night Project Coordinators cover from 1900-0800, allowing a 1 hour handover period between teams.
During peak periods, we also provide additional operational cover between 0600 & 0900 and 1800- 2100.
Q. Will I work with the same Project Coordinator throughout?
A. Yes. Your project will be allocated to one of our coordinators or its duration and with the obvious exceptions of ‘out of hour’ enquiries, sickness or holidays, you will benefit from working with the same individual throughout.
At Driven Worldwide, we operate virtually a paperless office and every detail of your project is recorded in Palmtree, our reservations system. We also have clearly defined operational procedures for the handover between day and night teams and Palmtree gives an instant and completely accurate snapshot of the exact status of a project at any time, hence any member of the team can help you with any enquiry efficiently and effectively.
Q. How should I send my project itinerary or reservation request to Driven Worldwide?
A. By whatever means and in whatever format is easiest for you. For roadshows it is always helpful if you can e-mail us the full itinerary as an attachment or else just e-mail the reservation details or even tell us over the phone! We are here to accommodate your preferred ways of working, not impose ours onto you.
Q. Do you make any kind of check to ensure the information in my itinerary is accurate and complete?
A. Yes. Prior to creating a project and making the necessary reservations, we examine your itinerary to give us an overview of the project and see if there is any information that is incomplete, missing entirely or inaccurate, such as spelling errors, miscalculations in transfer times, or if we believe you have requested insufficient or inappropriate vehicles. If we are providing airport transfers, our reservations system automatically crosschecks flight information against an external database to ensure the departure and arrival times and points are accurate.
Q. How quickly and in what format will you respond to my request?
A. We will acknowledge receipt of your message or request immediately so you can rest assured that we are dealing with your project. Once we have allocated the project to a Coordinator, analysed the itinerary and created the project and bookings in out reservations system, we will respond to you with 5 digit confirmation number and either full driver details or Callagenix numbers if you prefer. We will respond with this information within 2 hours of your initial request, unless there are any queries or we need further information before we can proceed.
An example of our Client Confirmation document can be viewed as a PDF file by clicking here.
Q. Once the project has completed, how quickly will I receive the invoice?
A. We aim to have a batched invoice for all services on your desk within five working days of project completion and we achieve this in just over 90% of cases. If we are providing services in more obscure locations, it may take longer to produce your invoice but at any time during the project, we can provide you with a ‘cost to date’ and even a projected cost for budgeting purposes.
Q. Can I make bookings online?
No. We have always considered the possibility of providing an online reservations system but our research has indicated that it would not really be suitable for this particular application. Our clients spend considerable amounts of time producing comprehensive itineraries for easy distribution and dissemination of information and it would require them to input this information again.
The essence of our service is that our clients can simply send us this itinerary and rely on us to make all the necessary arrangements.
We have ruled out the possibility of such a system in the future but this is not an immediate priority for us.
Q. How do I open an account and start booking with Driven Worldwide?
If our service is of interest to you, please get in touch with Darren Tilley
(Group Business Director), either by e-mail at darren.tilley@drivenworldwide.com or
by telephone on:
+44 (0)20 8318 9110.
We will be delighted to set up a meeting or provide you with our comprehensive information pack, a Rate Card or if you would like us to handle a project on your behalf, we can move forward and set up an account profile for you.
