Chauffeur Charter
Consistent quality of service is a cornerstone of our promise
We deliver this by only working with chauffeurs that commit to meeting the standards set out in the Driven Worldwide Chauffeur Charter.
How to join the Driven Worldwide supplier roster
There are strict criteria for becoming a supplier
The Driven Worldwide Chauffeur Charter
Driven Worldwide works with more than 3,500 independent suppliers of chauffeur services. To ensure a consistent, high quality service all affiliate chauffeur suppliers must commit to meeting the standards set out below. In the rare event that they fail to deliver the required standard, they will be removed from our supplier list.
When meeting VIPs from airports, station or ports we ask chauffeurs to:
- Monitor the estimated arrival time and be on-location 15 minutes beforehand. The Driven Worldwide Chauffeur App provides live data feeds from FlightChecker.
- Be on-location 30 minutes prior to the scheduled arrival time if collecting from a private jet.
- Make themselves known to the passenger with a Driven Worldwide nameboard that is obvious to arriving client.
- If the client has not appeared 45 minutes after an expected flight arrival, or 15 minutes for a train or ferry, the chauffeur will contact the Driven Worldwide control team.
When collecting from an address all chauffeurs supplying Driven Worldwide are asked to:
- Park as close as possible and wait in or next to the vehicle with the Driven Worldwide nameboard clearly visible
- Announce their presence to the doorman, concierge or reception when picking up from a hotel or venue
- If a client hasn’t appeared 15 minutes after the scheduled pick-up time, the chauffeur will contact Driven Worldwide control team
We ask that chauffeurs working on Driven Worldwide Roadshows:
- Notify Driven Worldwide immediately if they are going to be late to any scheduled meetings
- If client meetings overrun, call the Driven Worldwide control team and update when en-route to the next meeting and estimated arrival time
- Keep the Driven Worldwide control team informed if there are any changes to the schedule, even if the passenger says they have informed the relevant people
- Examples of this include the service being extended by the travelling party, changes to the meeting address or cancellation of a meeting
- This allows the Driven Worldwide project team to keep the paying client informed of any changes that may impact the success or billing of the project
- Will never stand down unless authorised to do so by the Driven Worldwide control team.