Chauffeur Best Practice
Consistent quality of service is a cornerstone of our promise
We deliver this by only working with chauffeurs and chauffeur companies that commit to the Chauffeur Charter. The Chauffeur Charter sets out best practice for roadshows or when collecting VIP passengers from transport hubs or other addresses.
Become a Driven Worldwide Chauffeur
There are strict criteria for becoming a supplier
The Driven Worldwide Chauffeur Charter
Driven Worldwide works with more than 3,500 independent suppliers of chauffeur services. To ensure a consistent, high quality service for our clients and their passengers we ask all our partner chauffeurs to commit to the standards set out below. We take supplier management very seriously and the Chauffeur Charter sets out the standard we expect for all service providers. In the rare event that chauffeurs fail to deliver the best practice we require, we will remove them from our supplier list and in extreme failure will not pay for substandard services.
When meeting VIPs from airports, station or ports we ask our partner chauffeurs to:
- Monitor the estimated arrival time and be on-location 15 minutes beforehand. The Driven Worldwide Chauffeur App provides live data feeds from FlightChecker.
- Be on-location 30 minutes prior to the scheduled arrival time if collecting from a private jet.
- Make themselves known to the passenger with a Driven Worldwide nameboard that is obvious to arriving client.
- If the client has not appeared 45 minutes after an expected flight arrival, or 15 minutes for a train or ferry, the chauffeur will contact the Driven Worldwide control team.
When collecting from an address all chauffeurs supplying Driven Worldwide are asked to:
- Park as close as possible and wait in or next to the vehicle with the Driven Worldwide nameboard clearly visible.
- Announce their presence to the doorman, concierge or reception when picking up from a hotel or venue.
- If a client hasn’t appeared 15 minutes after the scheduled pick-up time, the chauffeur will contact Driven Worldwide control team.
We ask that chauffeurs working on Driven Worldwide Roadshows:
- Notify Driven Worldwide immediately if they are going to be late to any scheduled meetings.
- If client meetings overrun the chauffeur will call the Driven Worldwide control team and update when en-route to the next meeting and estimated arrival time
- The chauffeur will keep the Driven Worldwide control team informed if there are any changes to the schedule. Examples of this include the service being extended by the travelling party, changes to the meeting address or cancellation of a meeting.
- A chauffeur will never stand down unless authorised to do so by the Driven Worldwide control team.
- Not leave it too late before informing the Driven Worldwide control team of changes or delays, even if the passenger says they have informed the relevant people. This allows the Driven Worldwide project team to keep the paying client informed of any changes that may impact the success or billing of the project.