Supplier Charter

    Comfort | Consistency | Control

    Supplier Charter

    Comfort | Consistency | Control

    The Driven Worldwide Supplier Charter

    Operational excellence

    Quality assurance runs through everything Driven Worldwide does. Strict adherence to documented processes and codes of conduct ensure comfort, consistency and control for suppliers, clients and passengers.

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    Section 1: INTRODUCTION

    Driven Worldwide is committed to undertaking its services in an ethical way and ensuring that all parties involved in delivering that service receive the appropriate recompense for their work. We seek to ensure that all people that provide our services, globally do so of their own free will and enjoy the protection we take for granted in our home nation.

    The following Code of Conduct encompasses the major elements we believe to be important to supplier and employee welfare. Driven Worldwide will periodically review this Code and make revisions when needed, which we will expect suppliers to adopt.


    Suppliers with whom Driven Worldwide has regular and recurring dealings with should have management processes in place to ensure compliance with this Code. Furthermore, suppliers must make reasonable efforts to monitor their supply chain, ensuring it is aware of and compliant with the aims of the Code.

    Suppliers must ensure that their systems and procedures are sufficient to mitigate any potential negative impact on Driven Worldwide’s brand and reputation.

    Driven Worldwide reserves the right to randomly review the supplier’s policies, procedures or any other document related to the Driven Worldwide Code of Conduct.


    To be in full compliance, a supplier must meet all provisions of the Code. Some provisions are required and are indicated by the term ‘must’. For those provisions where we have more initial flexibility (as indicated by the term ‘should’), Driven Worldwide requires a development plan be created outlining a timeline for the supplier to come into full compliance.

    At all times, our goal is to work with our supply partners on sustainability. In those cases where a supplier or one of its subcontractors is found to be out of compliance with the Code, Driven Worldwide will work with the supplier on an improvement plan. However, if the issue is serious enough or cannot be resolved in a reasonable time frame, Driven Worldwide may take steps to review the terms of the contract, including cancellation.

    Section 2: REQUIREMENTS

    Below we have set out the economic, environmental and social requirements we require all suppliers to adhere to.

    2.1 ECONOMIC

    Economic sustainability focuses upon generating profits and bringing economic benefit to the workers, investors and communities in which a company operates. From an ethical perspective, it is Driven Worldwide’s belief that commercial transactions should be economically beneficial to all parties involved and relationships should be based on the principle of fair and honest dealings.

    • Suppliers must embed basic business principles in a Code of Business Standards or a similar policy, including such items as adherence to local laws and a stand against money laundering, bribery and corruption.
    • Suppliers should have reasonable payment policies with their own suppliers, subcontractors and employees.
    • Suppliers should consider the principles of Whole Life Costing and Life Cycle Analysis in design, manufacture and recycling/disposal.


    Recognising that sustainable business should acknowledge the planet’s finite resources, Driven Worldwide expects its suppliers to support sound environmental management principles:

    • Suppliers must have a written environmental/sustainability policy appropriate to the size and nature of the supplier’s operations.
    • Suppliers should have an effective internal environmental management programme/system.
    • Suppliers must abide by all local relevant legislation and regulations related to the protection of the environmental.
    • Suppliers should work actively to improve the environment in the communities in which they operate.

    2.3 SOCIAL

    Driven Worldwide expects suppliers to respect the human rights of their employees and to comply with all relevant legislation, regulations and directives in the countries and communities in which they operate:

    Employment Conditions

    • Suppliers must prohibit the use of forced labour and give workers, whether local or migrant, the right and the ability to leave employment when they choose.
    • Suppliers must ensure that child labour is not used and that the employment of young workers adheres to International Labour Organisation standards and local regulations.
    • Suppliers must ensure that wages meet legally mandated minimums and industry standards without unauthorised deductions.
    • Suppliers should ensure that working hours are in accordance with local regulation and industry practice and voluntary overtime is at manageable levels.
    • Suppliers must treat all employees fairly and not discriminate against any group in its employment practices.
    • Suppliers must not hinder the right of workers to legally organize and join associations such as labour unions.
    • Suppliers should provide clear and uniformly applied disciplinary practices and grievance procedures that include provisions prohibiting mental, physical or verbal abuse.
    • Suppliers must provide a safe work environment, abiding by local laws and regulations, and respecting the health and well-being of its workforce.
    • Suppliers should support where applicable fair trade and ethical sourcing practices


    • Suppliers must respect the human rights of the communities in which they operate.
    • Suppliers should strive to improve the communities in which they operate.